14. Re-directing an MSISDN

When a mobile number (MSISDN) is transferred to a new End User, a Premium Rate for Subscription-Type Services and the actual subscription relationship with the previous End User shall automatically cease prior to transfer.

At Danish Mobile Companies, an MSISDN will be blocked for reissue for a period after an End User has terminated their agreement without the MSISDN being transferred to a different Mobile Company.

If there are Subscription-Type Services which are sent at a frequency of more than three (3) months, a Content Provider shall obtain renewed acceptance of the Premium Rate from the End User prior before the provider can send any item involving a Premium Rate.

If there are Subscription-Type Services which are sent at a frequency of less than three (3) months, a non-existent MSISDN might result in various error messages (API return codes) from the Mobile Company.

The table below contains a summary of the API return codes used and the way in which a Content Provider must react to these. Where an Aggregator intermediate link is present, this is obliged to re-direct the information to the actual Content Provider:

 

Error code Generic description Mandatory reaction from Content Provider (via Operators)
5001 The customer does not exist Cancel the service/subscription and stop charging.
Delete the MSISDN in the database
5002 Blocked for Premium Rate services (standard operator service) Cancel the service/subscription and stop charging.
5002 Blocked for physical goods and services Cancel the service/subscription and stop charging.
5003 Blocked because balance control limit has been reached “Try again later”
5003 Blocked because usage control limit for Premium Rate services has been reached “Try again later”
5003 Prepaid – not enough money in the account “Try again later”