13.1. Responsibility for charging for services
The content provider shall be responsible for ensuring that the correct charging data is transferred to the Operator, which includes categorising the charging data at least as follows:
- Ringtones, wallpapers, etc.
- Video clips and TV
- Erotic and adult content
- Music, songs and albums
- Talking books and podcasts
- Mobile games
- Chat and dating
- Polls and competitions
- Mobile payment
- News and information
- Charitable appeals
- Telemetry and service SMS
In order to supplement the categories, specified information may be given at a higher level of detail if possible.
The Operator shall be responsible for ensuring that the end users are correctly charged on the basis of the charging data provided by the content provider to the Operator.
The parties behind the Framework Agreement has bilaterally committed themselves to the Consumer Ombudsman, “to give the customer an easy and cost-free access to receive information about in which of the 13 listed below service categories, the invoiced services belong.” Therefore the parties have introduced fines for incomplete service categorisation so that the category “Diverse” is not specified by service category for the majority of digital services. See section 4.7.3
13.2. Charging time
Charging for goods and services shall not take place until delivery has started, regardless of the medium.
- In the case of streaming services, charging may be carried out when streaming has started.
- Services consisting of the sending of passwords for later use. In this case, the earliest charging time is when the password is sent.
- Subscription-based services in which charging takes place before delivery may be charged when the confirmation of the purchase is sent.
- In the case of competitions, charging for a question in a competition shall not take place until the user has sent the answer.